Shipping Policy
Returns & Refunds
Our Commitment
We want you to be happy with your purchase from The French Farmhouse Collection.
Skincare & Personal Care Products
Due to health and hygiene considerations, we do not accept returns or exchanges on opened, used, or tested skincare and personal care products, including:
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Lip Balms
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Overnight Lip Masks
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Cuticle Balms
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Body Scrubs
Damaged or Incorrect Orders
If your order arrives damaged or if you receive the wrong item, please contact us within 7 days of delivery.
Please include:
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Order number
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Description of the issue
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Photos of the product
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Photos of the packaging
We may offer a replacement, store credit, or refund depending on the circumstances.
Non-Returnable Items
The following items are generally non-returnable:
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Opened skincare products
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Used products
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Clearance items
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Seasonal products
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Gift cards
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Refund Processing
Approved refunds will be issued to the original payment method. Please allow 5-10 business days for your financial institution to process the refund.
Contact Us
Questions regarding returns or refunds may be directed to: