Frequently Asked Questions

Orders

How long will it take to receive my order?

Most orders are processed within 3-5 business days. Because many of our products are handcrafted in small batches, processing times may occasionally be longer during sales, holidays, or product launches.

Can I change or cancel my order?

We begin processing orders quickly. Please contact us as soon as possible if you need to make changes. While we cannot guarantee modifications or cancellations, we will do our best to accommodate your request.

Do you offer gift wrapping?

Gift wrapping availability may vary by season and collection. Please check individual product listings for current options.

 

Shipping

Where do you ship?

We currently ship within the United States. Additional shipping locations may be added in the future.

How can I track my order?

Once your order ships, you will receive a confirmation email with tracking information.

What happens if my package is lost or delayed?

Once a package has been transferred to the shipping carrier, delivery times are outside our control. If your package appears lost, please contact us and we will assist you in filing a carrier claim when applicable.

 

Products

Are your skincare products handmade?

Yes. Our Lavender & Linen products are handcrafted in small batches.

Are your products all-natural?

We carefully select ingredients for quality and performance. Please review individual product listings for complete ingredient information.

Do your products contain preservatives?

Product ingredients vary by item. Please review the ingredient list on each product page.

Can I use your products if I have sensitive skin?

We recommend reviewing all ingredients and performing a patch test before use. If you have allergies, sensitivities, or medical concerns, consult your healthcare provider before use.

 

Returns

Do you accept returns?

Due to the personal nature of skincare and hygiene products, we generally do not accept returns on opened or used items.

What if my order arrives damaged?

Please contact us within 7 days of delivery and include photos of the damaged item and packaging. We will work with you to resolve the issue.

 

Contact

How do I contact customer support?

Please email us at orders@tffcollections.com and we will respond as soon as possible.